![]() ![]() The business sends the first message using a message template. This type of conversation is initiated when a business responds to a user within the 24h session. Customer support: If you are responding to incoming user-initiated (i.e., service conversations) messages with a non-templated message, more of these conversations will fall into the free 1000 conversations per month.įor full details on this pricing change, see Meta’s Developer Documentation here.The user sends the first message.Business-initiated conversations only: These conversations will no longer count towards the free 1000 conversations per month. ![]() Authentication and Marketing to the same recipient, you will now incur a separate charge from WhatsApp for starting a conversation for each use case. Frequent notifications for multiple use cases: If you are sending multiple messages within a 24-hour period for different use cases, eg.Below are some examples of how this can impact your business: ![]() This pricing change can impact your business use case depending on your messaging patterns. How does this impact my business use case? ![]()
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